How to recover tokens from a lost wallet
In the event that one of your investors loses access to their wallet there are a few simple steps you can take to recover them;
1. Block the tokens for the selected investor, this will secure them and ensure that no actions go through while they don't have control of the wallet.
2. Navigate to Investors --> Investor list and select the Investor by selecting the "eye" symbol.
4. You can then select "Token recovery"
5. From here you can confirm the token address
6. Finally, enter the new Wallet address to be associated with the investor
7. Select "Change wallet address", the tokens will then effectively be force transferred to the new wallet. Their ONCHAINID will be associated with the new Wallet address automatically and their investor profile will be updated.
The investor can now access their new wallet and tokens as normal.
N.B. This is fundamentally from a force transfer, as a force transfer cannot be executed to an address that has not been whitelisted.
A Token recovery essentially whitelists the new address , moves the tokens and then revokes the old address.